Refund policy

30-day returns

You have 30 days from delivery to request a return for any reason. Items must be unused, in their original packaging, and in the condition you received them.

How to start a return

Email us with your order number before sending anything back. We will reply within one business day with a return address and instructions. Please do not post an item back without contacting us first — we may not be able to match it to your order.

Who pays return postage

• Damaged, faulty or incorrect item: we cover it. We will replace the item or refund you in full, and in most cases you will not need to send anything back.
• Change of mind: return postage is the buyer's responsibility.

Damaged or faulty items

Email a photo within 14 days of delivery and we will replace the item or refund you in full.

Refund timing

Once your return is approved, your refund is issued to the original payment method within 5–10 business days. Your bank may take a few more days to show it.

Cancellations

You can cancel any order that has not yet shipped — email us as soon as possible. Once tracking has been issued we cannot stop the parcel, but you can still return it under this policy.

Items we cannot accept

For hygiene reasons we cannot accept returns of used personal-care items. This does not affect your statutory rights.